Privacy Policy

Last Updated: 01 January 2024

Peasiso Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or engage with our services.

1. Who We Are

Peasiso Limited is a company registered in England and Wales. We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact Information: Full name, company name, job title, email address, phone numbers
• Company Details: Business type, company address, city, county, postcode, country, company registration number, VAT number
• Inquiry Details: Subject, message content, inquiry type, products interested in, estimated quantity, budget, delivery requirements
• Account Information: Existing customer status, account email address
• Communication Preferences: Preferred contact method, best time to contact, marketing consent

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, referral source
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use your personal data for the following purposes:

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service Providers: IT support, email service providers, hosting providers (acting as data processors)
• Professional Advisers: Lawyers, accountants, insurers
• Regulatory Authorities: HMRC, ICO, or other government bodies when legally required
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your data and comply with data protection laws.

5. Data Retention

We retain your personal data only as long as necessary:

• Inquiry Data: 3 years from last contact
• Customer Account Data: Duration of business relationship plus 6 years
• Financial Records: 6 years (legal requirement)
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

To exercise any of these rights, please contact us at contact@peasiso.co.uk. We will respond within one month.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

While we strive to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. Please check this page periodically for updates.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

12. Complaints

You have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):